Member Communication COVID-19

YOUR CREDIT UNION IS HERE TO SERVE YOU

The spread of Coronavirus (COVID-19) in our region, across the country and around the world is undoubtedly causing concern for you, your family and your community. We want you to know that at Reddy Kilowatt Credit Union, the well-being of our members, staff and community is our priority.

As our community struggles, we aim to be part of the solution. Please note that our COVID-19 protocols of screening prior to access, limited numbers of people at one time allowed to enter, masks, cleaning and sanitizing remain in full effect. While we continue to follow all Public Health guidelines to keep you and our employees safe, we kindly remind members that banking alternatives to in-person visits do exist. If your banking needs can be met with a phone call, email, and/or online, mobile, ATM, or night depository deposit (at any time of day), we respectfully ask you to please choose one of these options.

As we've been advised, the virus moves when we do. So let’s all do our part to stop it in its tracks.

Please take a moment to view the following video message.

HOW WE ARE OPERATING

We continue to very closely monitor and adjust to the pandemic situation and, as a result, have successfully kept operations going; achieving our objective of providing uninterrupted financial services.

We recommend completing transactions over the phone or via online/ATM banking, whenever possible. If you are not feeling well or otherwise fit government’s criteria for self-isolation, please contact us by phone for assistance. For those members who are well and need to visit our office, we will gladly help you. Calling ahead so we may expect your arrival, though not required, is still a good idea.

It is in the best interest of everyone involved to keep our inside front door locked while limiting the number of members in our building. An intercom is located in the porch. Please press the button to communicate with our employees who will ask Covid-screening questions.

We appreciate your understanding and cooperation during this unusual time. Any changes will be communicated on our website, through social media, and at the entrance to our building.

FINANCIAL RELIEF

We understand that you may be experiencing financial hardship as a result of COVID-19. We are here to support and encourage you during this difficult time. Please reach out to us directly to discuss solutions that meet your individual situation. Click here for more information on options available to you.

24/7 ACCESSIBILITY

Changes to our building access won’t change access to your funds or banking services. We encourage you to utilize the extensive online and digital banking options at your disposal. Online and mobile banking allow you to view accounts, pay bills, send money through Interac® e-Transfer®, and deposit cheques with Deposit Anywhere™.

If you are not currently signed up for online banking, you can submit a form at app.honestmoney.ca/register and we will contact you to complete the registration or you may call our office during regular business hours.

For mobile access, go ahead and download our mobile app from Google Play or the App Store. Don’t worry if you need assistance because we can walk you through these services step-by-step over the phone.

Other convenient ways to access your funds include telephone banking through TeleService®, our drive thru ATM, and the credit union’s surcharge-free ding-free® ATM network. If you do not currently have a Reddy Kilowatt Credit Union debit card, please reach out to us as it is another means to ensure easy access to your accounts in the days and weeks ahead. Also feel free to take advantage of our night depository to make deposits, at any time.

IF YOU'RE NEW TO ONLINE BANKING, WE HAVE SOME VIDEO RESOURCES TO HELP YOU

Mobile Banking App: A quick video showing the layout of the mobile app and how easy it is to access your finances online.

Deposit Anywhere: An instructional breakdown on how to make a cheque deposit anywhere at any time.

Additional Online Banking Videos to Get you Started.

BEWARE OF FRAUD

Unfortunately, scammers will try to take advantage of situations like this. Please remember that we will never send you unsolicited emails asking for personal identification such as passwords, PINs, social insurance number, credit card or account information. Reddy Kilowatt Credit Union wants you to know that we take the safety and security of your information seriously. If you ever receive an email that appears to be from someone at our branch, please call (709) 737-5624 or send us an email rkcu@reddyk.net to confirm whether the email is legitimate before responding.

YOUR DEPOSITS ARE PROTECTED

Your money is safe with us. Our credit union is part of one of the strongest and best regulated financial systems in the world. Members’ deposits are insured up to $250,000 per account type which is more coverage than is available at chartered banks. For more information visit cudgcnl.com

WE ASK FOR PATIENCE

Given these unusual circumstances, our call volumes are higher than normal. To ensure all members receive the attention rightly deserved, we respectfully ask for your patience. Every member is important and our employees are working diligently to deliver the very best in member service.

OUR COMMITMENT TO CONTINUED SERVICES AND YOU

We continue to monitor and adjust to this situation daily and we will do everything reasonably possible to serve you while putting the health and well-being of our members, employees, and community first. Any changes will be communicated on our website, through social media and at the entrance to our building. Rest assured that we are here for you; the safe continuation of essential financial services is always a top priority.

Phone: 1-800-409-2887 or 737-5624 or 737-3339

Email: rkcu@reddyk.net

TeleService® Automated Banking Service: 1-800-963-4848

USEFUL RESOURCES