Contact Us

Have a question about your account, a new service or just need to get in touch with us?

  • To submit an online request for technical assistance or to ask us about one of our services, please select the Contact Us link to the left to complete the appropriate secure online form.
  • If you need to speak to someone directly, please dial (709) 737-5624 or 1-800-409-2887 toll free. 
  • You can reach us by fax at (709) 737-2937.
  • You can also reach us by email at
  • For branch and ATM locations, and our office hours, please use our branch locator.
  • We appreciate your feedback. Please submit your comments or suggestions using the form provided.


  • To report your card as lost or stolen, call 1-800-LOST-111, or call our office during regular business hours.



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