Member Direct Small Business



We believe in supporting businesses both big and small. Businesses of all shapes and
sizes are the heart of our communities which is why we offer a wide range of specialized
services to meet your individual business needs. We are committed to responding to
your business needs quickly and effectively.


Your Business Needs

Are you looking to expand your business with a commercial loan or mortgage? Save
money on your service fees? Easier and more convenient ways to operate your
business? We offer a full suite of business banking solutions, including lending,
operating accounts, credit cards, and more—all customized to meet your unique needs
and situation.

Want to discuss your business banking options? Contact us today to get started.


Key product features


Small Business Online Banking includes a range of features that make it a smart, simple, and stress-free financial option.

• Account consolidation

Signers can group up to three personal and small business accounts together to view account balances and conduct transactions between accounts using a single login.

• Multiple user support

You can add up to three delegate users. Profiles for delegates allow you to assign view only and initiator rights functions. Initiator rights allows a delegate to initiate transactions for the account signer(s) to approve, either online or via a smartphone or tablet.

• Dual signature support

With dual signature support, one signer can initiate a transaction and have another signer approve or decline a submitted transaction. 

• Mobile access

You can view your accounts, make bill payments, transfers – including an Interac® e-Transfer – and deposit cheques on-the-go. Additionally, the Transaction Manager feature allows you to view, approve or reject tasks initiated by dual signers or delegates right from your mobile device.

• Deposit Anywhere™

Remotely deposit a cheque using your mobile device, from anywhere, day or night.

• Online Banking Alerts

Sign up to receive email and/or text alerts each time:
 A delegate or another signer on the account initiates a transaction requiring approval
 A transaction requiring approval is about to expire

• Interac® e-Transfer with Support for Dual Signers

Small Business Online Banking offers Interac® e-Transfer functionality, with the addition of dual signature support if you are accustomed to dual signer controls for your transactions.


Frequently asked questions

How does small business online banking differ from personal online banking?

Small Business Online Banking offers the same features as personal online banking, with the addition of powerful features to help you save time and stay on top of your cash flow:

• Delegate others to view business accounts and/or initiate transactions
• Consolidate your accounts so that you can see your business and personal accounts using a single login
• Manage dual signers on business accounts that require two people to approve payments and transfers

What is a delegate?

A delegate is someone such as an employee, bookkeeper or family member that you have granted permission to have access to your online business accounts.

Can delegates see my personal accounts?

When you create a delegate, you can specify which membership the delegate can access. In Small Business Online Banking, you can allow the delegate to view your business membership but not your personal membership.

How can I check for initiated transactions on my mobile device?

If you are a signer for an account, you can use the Transaction Manager feature with your mobile banking app or the mobile web browser to review, approve or reject pending payments and transfers.

What is account consolidation?

Account consolidation allows you to see all your business and personal membership accounts using a single login.

Who can see my consolidated accounts?

Consolidated accounts are only visible to the signer who combines them and to authorized delegates.

What information is not consolidated?

While your account and transaction information will be accessible via one login, the following services will only be accessible from the accounts you originally set them up in: e-Statements, e-Documents, Canadian Revenue Agency (CRA) information and any personal messages we have sent to your account.

Who can see accounts via the mobile web or mobile app?

Signers can see accounts via the mobile web and mobile app. Delegates can only access account information through our full online banking site.

What is the dual signature feature?

If you require two people to approve payments and transfers, the dual signature feature enables one signer to initiate the transaction and another signer to approve or reject it.

How many signers can we have for an account?

You can choose to have up to three signers for one account, including yourself. Our dual signature feature allows any two of the assigned signers to act as dual signers for any single transaction.

 

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